Privacy Policy

Pickering Used Car Clearance Centre is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Pickering Used Car Clearance Centre manages personal information. It is structured as follows:

Personal information Pickering Used Car Clearance Centre collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Pickering Used Car Clearance Centre and complaints
Changes to Privacy Policy

1. Personal information Pickering Used Car Clearance Centre collects

The main types of personal information Pickering Used Car Clearance Centre collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Pickering Used Car Clearance Centre such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Pickering Used Car Clearance Centre's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Pickering Used Car Clearance Centre's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Pickering Used Car Clearance Centre's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Pickering Used Car Clearance Centre.

Pickering Used Car Clearance Centre collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Pickering Used Car Clearance Centre keeps of telephone calls, or emails received, or messages sent to Pickering Used Car Clearance Centre or posted on Pickering Used Car Clearance Centre's pages on social media);
Pickering Used Car Clearance Centre's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Pickering Used Car Clearance Centre collects personal information in connection with running its business directly from the individual concerned. On occasion Pickering Used Car Clearance Centre may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Pickering Used Car Clearance Centre stores personal information in electronic and paper form.

Pickering Used Car Clearance Centre uses and discloses personal information as follows:

to source vehicles and sell them to Pickering Used Car Clearance Centre's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Pickering Used Car Clearance Centre's customers and prospective customers;
to obtain products, services or information from Pickering Used Car Clearance Centre's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Pickering Used Car Clearance Centre knows about them);
to operate and manage Pickering Used Car Clearance Centre's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Pickering Used Car Clearance Centre. For example, Pickering Used Car Clearance Centre may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Pickering Used Car Clearance Centre also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Pickering Used Car Clearance Centre uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Pickering Used Car Clearance Centre uses in the operation of the computer program is browsing history on Pickering Used Car Clearance Centre's websites, name, contact information, and other information you may input into Pickering Used Car Clearance Centre's websites. The level of human oversight Pickering Used Car Clearance Centre provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Pickering Used Car Clearance Centre's staff.

4. Cookies

Pickering Used Car Clearance Centre uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Pickering Used Car Clearance Centre's web server. Pickering Used Car Clearance Centre may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Pickering Used Car Clearance Centre's platforms and those social media platforms. Pickering Used Car Clearance Centre's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Pickering Used Car Clearance Centre's website.

5. Links to other websites

Pickering Used Car Clearance Centre's website may contain links to third party websites. Pickering Used Car Clearance Centre does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Pickering Used Car Clearance Centre and do not wish to receive these communications from Pickering Used Car Clearance Centre in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Pickering Used Car Clearance Centre.

7. Overseas transfers

Pickering Used Car Clearance Centre's website/s are hosted in Australia. On occasion, a third party service provider Pickering Used Car Clearance Centre engages or that Pickering Used Car Clearance Centre is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Pickering Used Car Clearance Centre holds about them by contacting Pickering Used Car Clearance Centre during business hours on 07 5506 9000 or via the contact page.

Pickering Used Car Clearance Centre may require an individual making a request to verify their identity before processing their request.

Pickering Used Car Clearance Centre will aim to respond to all requests promptly and within 30 days.

Pickering Used Car Clearance Centre may refuse a request where permitted or required by law. Pickering Used Car Clearance Centre will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Pickering Used Car Clearance Centre and complaints

If you have any queries, concerns or complaints about how Pickering Used Car Clearance Centre handles your personal information please contact Pickering Used Car Clearance Centre during business hours on 07 5506 9000 or via the contact page. Pickering Used Car Clearance Centre may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Pickering Used Car Clearance Centre can understand the nature of your concern. In most cases, Pickering Used Car Clearance Centre will ask that you put your request in writing.

Pickering Used Car Clearance Centre takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Pickering Used Car Clearance Centre's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 07 5506 9000
Mailing Address: 139 Wharf St, Tweed Heads, NSW, 2485

10. Changes to Privacy Policy

Pickering Used Car Clearance Centre may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.